Finding buyers through e-commerce is just a step forward. Buyers are more likely to leave you because of the many reasons. I think we can analyze it from the following aspects.

The price/performance of the product itself

Quality and price are prerequisites for deciding whether or not to close. Therefore, before contacting the buyer, be sure to know if your product meets the quality specifications of the target market. At the same time, try to understand the quality and price levels of other domestic counterparts. You should know that since foreign buyers can check your product information online, they will definitely find information from other suppliers. He received inquiries and samples, also from multiple suppliers. Only if you have a good price/performance ratio with your peers, will it be possible to get an order.

With the Internet, it is no secret that it is relatively easy and more concealed to obtain product information and prices from peers. In a word, suppliers should be aware of their products.

E-mail quotes tips

Buyers can see a lot of problems from a quoted E-mail, which must be taken care of by exporters. The first is timely. Buyers want to get feedback as early as possible, if your company uses a telephone line or ISDN dial-up Internet access (as far as I know, more than 95% of China's export companies use these two methods to access the Internet instead of having a fixed IP address. Address DDN or ADSL), so that suppliers are required to check E-mail online several times a day to ensure that the buyer gives a reply before the time.

Second is the professionalism of the offer. Buyers want to connect with people who are proficient in the product. When replying to a query or when making a quotation, be sure to indicate the specification of the product. If you don't mention the replies in this aspect, or if you make a mistake, you will see that you are a layman. The buyer will think that you are not real. The manufacturer, or the product is not familiar with, the interest will be greatly reduced.

In order to avoid this problem, many exporters prepare in advance to make the name, performance, specifications and quotation of each product into a standard form. The form has been confirmed by the technical department and the export department. When the home is inquiring, it is a good habit to send the form as an attachment to the email immediately, ensuring timely and professional features.

Also be aware when contacting the buyer. Be sure to include your contact details, including your name, position, company name, phone number, fax number, e-mail address, website address, company address, etc. The content of the information gives the other party a very formal impression. Some exporters are greatly embarrassed when replying, often forgetting to forget this, it is easy to leave a bad impression on the buyer.

When using email quotes, you should also pay attention to custom quotes based on customer conditions. For example, customers in Europe and the United States and customers in the Middle East are likely to have different requirements on the quality of the products. Of course, the price is different. You need to subdivide the customers and then give different quotations, otherwise they will scare the other party.

Later, you have to make sure you don't have any grammar or spelling mistakes. It is better to check and confirm repeatedly. If necessary, please credible customers to help check, and strive to avoid any unnecessary errors in the details.

Manage skills of customers (potential customers)

Don't leave the customer aside because they don't place an order for the time being. You should always keep in touch with each other, whether it is a new product, or a price change or a change, or a holiday, and communicate with the other party. I feel that your product is competitive, he will return to find you later. If you don't contact the customer for a long time, the other party will of course forget you.

Is it really difficult to manage customer data? it's not true. As long as the method is right, it will be handy. I suggest you learn more about using some software systems, such as Microsoft Outlook, or the easier-to-use WorldMerge. Comprehend the skills and skills, you will feel at ease.