Service is too warm, consumers can't afford it

The first two days when I was shopping in Jinan Quancheng Road to buy clothes, I encountered a too enthusiastic clerk. When I first entered the store, she was “captured”. It may be that the relative situation of four eyes inspired her professional enthusiasm and kept behind the author. This distance is a bit close, it feels like a thief. When the author looks at a piece of clothing, she introduces one piece, fabric, new style, discounted or something, and says nothing.

I want to buy a dress quietly, but how can I shop happily? So the thought that I wanted to try on was abandoned. The wolverine fled the scene.

The chilliness of the clerk is not the way to run, but the over-enthusiasm will also confuse the business. This reminds me of the new hospitality service in the Japanese service industry - less talk. It is said that 80% of consumers surveyed in Japan said they do not want to be bothered when picking clothes. The "less talk" service has become popular in Japan.

Also, in May of this year, a fashion store in Osaka, Japan, launched a new shopping bag with a message saying “Please don’t talk to me”. If you take this bag, the clerk will not take the initiative to talk to you.

However, some people say that with the guidance of the clerk, the shopping will be more efficient, and the clerk's advice will help himself.

What do you think? Put it together. (Wang Shuxia)

(Editor: 娄在霞)